Upon receiving your free initial diagnostic report, we will provide you with an estimate of the total cost for the successful recovery of your data.

Our dedicated, knowledgeable staff is committed to providing you with the best customer service experience in the industry and will answer any questions that you might have regarding your data, media, or our recovery process and pricing.

If you agree to the estimate, then our highly trained engineers will immediately begin the recovery process by utilizing our state-of-the-art technology and advanced facilities.

After the data recovery is complete, we will send you an FDV (File Directory Viewer) that will allow you to verify and confirm that your data is intact. FDV reveals only the names and sizes of files, not specific content (which is only viewable once payment has been received for services rendered). If you decide not to take advantage of our award-winning services and industry-competitive prices, then your media can be immediately returned to you. If we are unable to recover your data, you will receive a refund.